Introduction to the Job

The Customer Support (CS) organization is responsible for the installation, qualification, upgrade, repair, and maintenance of ASML systems at customer sites and for transferring know-how to the customer. Local site Customer Support branches perform these tasks within their specific region.

The Site Manager - HMI (Ebeam) is responsible for leading a team of Field Service Engineers dedicated to Intel sites and HMI equipment. This role will ensure effective installation, upgrades, and maintenance exclusively for Intel’s HMI systems. In addition, you will own CS account management engagement with Intel stakeholders, drive NPI projects, manage customer calls, and develop/track KPIs. You will also collaborate with US CS Applications teams for knowledge sharing and regional program alignment.

Role and Responsibilities

Team Leadership & Strategy Alignment: Manages the activities of the assigned team in line with department and sector strategy, business plans, and relevant policies to realize agreed objectives for the team and contribute to the strategic objectives and progression of the department.

Employee Engagement & Development: Creates an environment in which employees feel engaged and can grow to their full potential through performance management, active coaching, and structured people development (skills and competencies). Manages this within own group.

Customer Support Excellence for Intel: Maintain and develop the customer support organization, driving effective customer support for Intel sites within general CS policies to ensure customer satisfaction on field support for HMI MBI equipment.

Coaching: Engage and develop the team to grow them to the correct level of skills and abilities.

Customer Interfacing: Act as an ASML ambassador and represent the company toward Intel leadership. Serve as the first point of contact for Intel’s leadership team for all related topics.

Voice of the Customer: Represent Intel’s feedback within ASML and drive improvements to existing products, processes, and new product designs to meet and exceed customer expectations.

Project Execution: Engage resources to initiate, plan, and execute projects for Customer Support in alignment with Intel-driven initiatives and corporate projects.

NPI Projects: Drive NPI projects locally in collaboration with Intel stakeholders.

Talent & Resource Planning: Partner with recruitment and management to identify hiring needs, succession planning, and budget.

Education and Experience

Bachelor’s degree in engineering or equivalent experience.
Minimum 7 years of work experience, including at least 5 years in leadership roles.
Minimum 3 years in a customer-facing role with strong stakeholder management.
Minimum 3 years experience with Ebeam inspection equipment or similar technology.
Minimum 3 years developing and managing KPIs or performance targets.
Minimum 2 years in technical project management.

Skills

Ability to read and interpret data, information, and documents.

Strong customer focus and commitment to satisfaction through prioritization, quality, efficiency, and professionalism.

Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

Result-driven with ownership and accountability.

Clear, concise, and professional communication.

Ability to establish and maintain cooperative working relationships.

People development skills for coaching and feedback.

Strong organizational and prioritization skills.

Other Information

Expect domestic and international travel up to 25%.

Position requires flexibility for shifts and extended hours, including nights, weekends, and holidays.

Legal/export license control applies.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email toUSHR_Accommodation@asml.com to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.

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