DEPARTMENT OF ECONOMIC SECURITY _Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life._

### **OPERATIONS MANAGER**

Job Location: Office of Inspector General (OIG)

2200 North Central Avenue, Phoenix, Arizona 85004

www.azdes.gov Posting Details: Salary: $70,000 - $88,000

Grade: 23

Closing Date: December 5, 2025 Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come Join the DES Team!

The Department of Economic Security, Office of Inspector General (OIG), Appellate Services Administration (ASA) is seeking an experienced and highly motivated individual to join our team as the Operations Manager. The Operations Manager will develop and maintain program knowledge, oversee and optimize daily business activities, managing resources, and ensuring efficiency to meet organizational goals. Key responsibilities involve implementing strategies, providing routine reports, and analytical data to determine if business needs are met. Managing staff supervisors, and monitoring performance through performance indicators.

This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures.

The state of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties

Essential Responsibilities include but are not limited to:

Manage, hire and train supervisors and staff for direct functions of validating, docketing, scheduling, word processing, quality control, and customer service units ensuring division-wide coverage and standardization of activities. Supervise, direct, coach, discipline and evaluate direct subordinates. Oversee and assist in developing and implementation of policies, procedures, and work processes.
Monitor and manage operational issues through performance indicators to measure efficiency and make necessary changes. and advise the Administrator and potentially other assistant directors on recommended solutions. Develop managerial tools, techniques, division policies, procedures & methods to increase efficiency in ASA. In collaboration with division management, develop and implement action plans to achieve divisional and agency goals.
Attend and participate in meetings with the Administrator, subordinates, and personnel from other divisions or administrations to collaborate, provide updates, and address concerns within the Appellate Service Administration.
Ensure compliance with regulations, policies, and safety standards. Manage the supply chain, inventory levels, and logistics to prevent waste and control costs. Solve operational challenges by troubleshooting problems, removing bottlenecks, and making data-driven decisions. Liaise between supervisors and senior management to communicate goals and initiatives. Contribute to long-term strategic planning and development with senior leaders.

Knowledge, Skills & Abilities (KSAs)

Knowledge, Skills, Abilities:

Knowledge Of

Google Workspace Applications including Gmail, Docs, Sheets, Slides, Drive, Meets, and other applications.
Microsoft Applications, including Office Suite.
Qualitative and Quantitative methods for gathering data and assessing and improving effectiveness.
Principles of strategic planning, financial management, policy analysis, program evaluation and resource allocation.
Applicable federal, state and local statutes and Administrative Code.

Skill In

Conflict resolution, mediation, and problem solving with different personalities and team members.
Performing statistical research and analysis.
Preparing clear, concise, and accurate oral and written reports.
Identifying risk and developing methods of mitigation.

Ability To

Customer service oriented; self-starter.
Strong communications skills, both written and oral.
Respond promptly and provide clear and specific directions under time sensitive circumstances.
Maintain effective relationships with those contacted in the course of work.

Selective Preference(s)

The ideal candidate for this position will have:

A minimum of 2 years' experience in a managerial role or 4 years' experience as a supervisor.

Pre-Employment Requirements

This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify.

Benefits

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us

For questions about this career opportunity, please contact Benson Walker at (480)318-4150 or email Bensonwalker@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 318-4150. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Arizona Department of Economic Security

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OPERATIONS MANAGER