Overview

The Project Manager is an experienced leader responsible for managing complex, high-value eCommerce projects while mentoring junior PMs and contributing to practice improvements. This role drives delivery excellence across multiple concurrent projects, often involving enterprise clients with sophisticated requirements. Beyond project execution, the PM serves as a trusted advisor to clients, influences delivery methodology, and takes ownership of portfolio-level challenges. They balance hands-on project leadership with people development, process optimization, and strategic client relationship management.

Responsibilities

Project Leadership & Delivery

Leads complex, multi-workstream projects with enterprise clients, managing dependencies across technical, creative, and business teams
Owns end-to-end delivery for high-value engagements, ensuring on-time, on-budget execution while maintaining quality standards
Manages multiple concurrent projects, balancing priorities and resources across portfolio
Drives proactive risk management, identifying issues before they become blockers and implementing mitigation strategies
Leads change management processes, negotiating scope changes and managing client expectations on budget and timeline impacts
Ensures business objectives, KPIs, and success metrics are defined, tracked, and achieved
Owns project roadmap build and execution.

Client & Stakeholder Management

Serves as primary point of contact for enterprise client stakeholders, building trusted advisor relationships
Facilitates executive-level conversations, translating technical complexity into business value
Manages difficult conversations with tact and diplomacy, de-escalating issues and maintaining client confidence
Proactively identifies opportunities for account growth and expansion

Team Leadership & Mentorship

Mentors and coaches Project Managers and Associate PMs on methodology, client management, and delivery best practices
Provides guidance on complex project challenges and escalations
Conducts project retrospectives and captures lessons learned to improve team performance
Participates in hiring and onboarding of new project management team members

Process & Practice Development

Identifies and implements process improvements to increase delivery efficiency and quality
Contributes to PM practice development, including templates, playbooks, and standards
Shares knowledge across teams through documentation, training, and peer learning sessions
Collaborates with Program Director on resource planning and capacity management

Financial Management

Owns P&L for assigned projects, monitoring budget utilization, profitability, and forecasting
Manages change requests with clear financial impact analysis
Ensures accurate time tracking and resource allocation to maximize billability

Requirements

Bachelor's degree in a business-related field such as Business Administration, Management, Information Systems, Marketing
5+ years experience in a project management role in the technology/digital space
Demonstrated experience managing enterprise clients and complex stakeholder environments
Proven leadership, relationship-building, and executive presence
Experience mentoring and developing junior team members
Advanced budget and financial management including P&L ownership and earned value management
Track record of managing high-value client relationships and driving account growth
Ability to manage ambiguity, work under pressure, and meet aggressive deadlines
Excellent problem-solving skills with ability to think strategically and execute tactically
Outstanding communication skills across all levels (written, verbal, presentation, executive briefings)
Strong coaching, mentoring, conflict resolution, and negotiation abilities
Demonstrated ability to influence without authority and drive change across organizations

Skills

Experience working at a professional services company such as a marketing agency or consulting firm
Proven track record managing complex, enterprise-level web development projects ($500K+)
Deep experience in the eCommerce industry with Shopify Plus platform expertise
PMP, CSPO, or equivalent certification
Advanced proficiency with Asana, Jira, or similar project management tools
Expert knowledge of Scrum, Agile, and hybrid delivery methodologies
Strong understanding of eCommerce industry standards, best practices, and emerging trends
Experience with resource management and capacity planning

The duties and responsibilities described here are not a comprehensive list and the scope of the job may change as necessitated by business demands. Anatta Design reserves the right to revise the job description as circumstances warrant.

What are the perks?

We do our best to make sure employees are supported in everything they do. We offer a range of benefits and perks:

Full medical, dental, vision, disability, and company paid life insurance
Employer 401(k) contributions
Employee assistance program
Start with 20 days of PTO annually + holidays
Paid parental leave
Company events, happy hours, and retreats
Budget for continuing education
Other perks vary by location

Physical demands requirements

Common office/desk environment that involves long periods of time at a stationary desk with extensive computer work that requires repetitive motion of the wrists, hands, and/or fingers.

If this role is filled in the US, the annual salary range is $100,000 USD - $150,000 USD and is commensurate to several factors that are unique to each candidate, including but not limited to years of experience, skill set / qualifications, and geographical work location considering differences in cost of living, therefore, actual base pay offered may vary.

Anatta - Shopify Platinum Partner

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