Company Description

Amplify Service and Rental, LLC is a trusted provider of premium restroom trailers, portable sanitation, and site services. Serving Western Pennsylvania, Northern West Virginia, and Eastern Ohio, the company ensures clean and high-quality solutions for construction projects and special events. With a commitment to reliability, Amplify Service and Rental guarantees timely delivery and customer satisfaction. As a regional leader, the company prides itself on maintaining exceptional service standards tailored to client needs.

Role Purpose

The Logistics & Dispatcher is responsible for coordinating daily portable restroom and restroom trailer deliveries, service routes, swaps, and emergency responses. This role ensures the right units are delivered, serviced, and removed on time while optimizing routes, equipment availability, and driver productivity.

This position is mission-critical during peak seasons, weather events, festivals, construction projects, and plant work.

Core Responsibilities
Dispatch & Scheduling

Create and manage daily and weekly service routes for:
Portable restroom servicing
Restroom trailer servicing
Septic pumping
Fresh water fills & waste removal
Schedule:
New deliveries
Pickups
Swaps
Emergency or same-day service calls
Adjust routes in real time due to:
Weather
Breakdowns
Site access issues
Customer changes
Maintain service frequency compliance (weekly, bi-weekly, plant-specific schedules)

Customer Communication

Confirm delivery, service, and pickup dates/times
Handle customer calls regarding:
Missed or late service
Emergency requests
Schedule changes
Access issues
Provide professional, calm communication — especially during events or outages
Document all customer interactions in the system

Required Skills

Strong multi-tasking and problem-solving ability
Comfortable making fast decisions under pressure
Excellent communication (drivers + customers)
Detail-oriented with strong follow-through
Basic computer skills (dispatch software, spreadsheets, maps)
Ability to stay calm during chaos (this is key in this industry)

Driver & Field Coordination

Dispatch drivers each morning with:
Route assignments
Unit counts
Special site notes (bad access, locked gates, safety rules)
Communicate with drivers throughout the day via phone/text/software
Track:
Job completion
Missed services
Delays or reroutes
Support drivers with problem-solving in the field
Escalate issues when service commitments are at risk

Equipment & Inventory Management

Track availability and location of:
Standard portable restrooms
ADA units
Handwash stations
4-man urinals
Restroom trailers
Coordinate unit prep, cleaning, and readiness with yard/plant staff
Ensure the correct unit types are assigned per contract
Prevent overbooking or misallocation of equipment
Flag maintenance issues and remove units from service as needed

Preferred Experience

Dispatching or logistics experience (sanitation, construction, trucking, utilities, or rentals preferred)
Knowledge of route optimization
Familiarity with portable sanitation or service-based businesses
Understanding of geographic service areas

Work Environment & Expectations

Fast-paced, no two days the same
Office-based with constant phone and system activity
Full-time, in-office role
Occasional early mornings, late afternoons, and weekend coordination

Amplify Service and Rental, LLC

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