At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manages operational risks associated with Information & Cyber Security Risk, Business Disruption, Technology Risk, Data Risk, and AI Risk Management. The team also ensures that risk management activities are conducted in alignment with regulatory requirements and industry expectations. In addition, the team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees.

Functional Description:

This individual contributor role is a unique opportunity to join a high-impact team of diverse and talented professionals responsible for building the company’s operational resilience risk oversight program. The program provides credible challenge and independent oversight of the first line risk taking activities, ensuring resilience is strengthened across the enterprise.

Reporting to the Director for Business Disruption & Operational Resilience Risk Management, the Manager is responsible for independently assessing, monitoring, and reporting operational resilience risks and providing a view of aggregate risks. The risks identified by this team are reported to the Senior Management, Risk Management Committees, Board of Directors and Regulators, shaping key decisions at the highest level. This role requires close collaboration across lines of business and defense to ensure risks are managed effectively and efficiently in accordance with company policies and applicable regulatory requirements.

Essential Job Functions:

Conduct independent, proactive risk management and oversight of operational resilience related risks (including people, process, technology, third party, and infrastructure).

Enhance and maintain the firm’s operational resilience framework (policies, governance, minimum standards) to strengthen readiness and response to business disruption events. Demonstrate curiosity and deep engagement in resilience and continuity processes, delivering effective credible challenge. Partner with internal stakeholders to prevent, protect, respond and adopt/learn from disruptive events. Monitor resilience events, oversee data collection, and perform trend analysis to identify emerging risks and drive remediation. Develop and enhance data-driven key risk indicators and key performance indicators that provide real time and meaningful insights into the risk and performance trends. Support the design of operational resilience independent risk oversight program which defines the engagement and integration with various risk management programs, including Risk and Control Self Assessments, Operational Risk Management, etc. Support compliance with resilience-related regulations and standards (e.g., OCC Bulletin 2020-94, FFIEC Handbooks, GLBA, etc.) to meet legal and regulatory obligations.

Help embed a strong risk-aware culture, encouraging proactive risk management behaviors within the organization.

Required Qualifications:

Minimum four years of experience in risk management within the banking/financial services industry including policy & procedure development, risk appetite, risk control self-assessment and testing, and issue management.

Demonstrate strong abilities in core Resilience skills, including business continuity management, dependency risk management, resilience monitoring, and resilience compliance management. Demonstrable understanding of the operational resilience domain, including the ability to independently develop resilience-specific governance structures, policies, and frameworks. Deep expertise in key elements of operational resilience framework: risk identification and assessment, business continuity planning, incident response and recovery, crisis management, governance Proven ability to identify risks, analyze issues and derive meaningful insights about risk trends by conducting interviews and analyzing large volumes of data. Demonstrate analytical skills with high attention to detail and accuracy. Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded. Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management.

Ability to work in a highly collaborative environment, excellent relationship building skills and ability to influence partners with a firm strategic view.

Preferred Qualifications:

Working knowledge of one or more of the data mining tools/technologies (e.g. Microsoft Excel: Pivot Tables SQL, SAS, Python, R)

Preferred experience in risk management across in combination of these areas - cyber security, information technology, 3rd party, business continuity management. Understanding of risk assessment methodologies, frameworks and industry standards. Knowledge of relevant policies & regulations (e.g., FRB SR 2020-24/OCC 2020-94, OCC Heightened Standards, FFIEC IT booklets, DORA) Experience with Governance, Risk and Compliance tools (e.g. Archer)

Having industry certifications in operational resilience, business continuity management, and Disaster Recovery will be preferred.

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Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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Manager: Business Disruption & Operational Resilience Risk Management