Job description

Company Description

American Shipping Company, a division of The American Companies, has provided high-quality and cost-effective logistics services for over 125 years since its founding in 1899. As a Nationally Permitted U.S. Customs Broker and Export Freight Forwarder, the company specializes in efficient customs clearance and cargo export through advanced systems and compliance programs. With expertise in areas such as Customs Brokerage, Freight Forwarding, Logistics, Trucking, and Warehousing, the company offers comprehensive solutions to streamline product and information flow. Known for its focus on compliance and service excellence, American Shipping Company is dedicated to creating innovative and customized logistics solutions that meet and exceed customer expectations.

Billing Supervisor – Operations

Position Overview

The Billing Supervisor is responsible for overseeing and coordinating all billing functions within the Operations group. This role provides day-to-day leadership to the billing team, ensures accuracy, consistency, and timeliness of invoicing across all locations, and serves as a key liaison between Operations, Accounting, Sales, Collections, and IT. The position requires strong operational oversight, accountability, and a clear understanding of how billing activities impact financial reporting.

Reporting Structure

Works closely with: Senior Controller, Accounting, Sales, Collections, and IT

Key Responsibilities

Billing Operations & Team Oversight

Supervise and support the billing team, including managing PTO scheduling and coverage
Provide guidance to billers on complex or non-standard billing scenarios
Assign and oversee special projects related to billing accuracy, process improvement, and customer accommodations

Billing Accuracy & Compliance

Run, review, analyze, and manage weekly ENB billing reports across all locations
Ensure timely and accurate posting of all AR invoices
Prepare credit notes and billing adjustments as first-line support for the billing team, in close coordination with Accounting
Maintain customer billing matrices, including broad-based updates such as processing fee increases, tariff mitigation, and management fees

Cross-Functional Coordination

Serve as the primary billing liaison with Accounting, Collections, Sales, and Operations to resolve customer inquiries and discrepancies
Partner with the VP/Director of Operations and Sales to create, update, and maintain billing-related Standard Operating Procedures (SOPs)
Collaborate with Accounting and Operations to develop and implement procedures that improve billing efficiency, data sharing, and customer experience

Systems & EDI Oversight

Oversee Sharp-related billing processes, including:
Accountability for Sharp 810 EDI error reporting and correction
Managing files missing required documentation and coordinating temporary documentation when necessary
Reviewing EDI invoice activity to ensure accurate data transmission and partnering with IT to resolve discrepancies

Financial Awareness & Reporting

Work closely with the Senior Controller to gain a comprehensive understanding of how billing and expense activity within Operations feeds into Accounting and the month-end close
Ensure billing controls are followed and maintained in accordance with established accounting practices

Customer Communication

Manage mass customer communications related to billing policies and global changes, including:
Interest charges and payment timing
New or revised file processing fees
Other billing-related updates

Additional / Future Responsibilities

Assume ownership of DUTY ACH processing, as appropriate, or serve as backup for the NJ Supervisor
Over time, learn to review, analyze, and manage DUTY billing adjustments

Qualifications & Skills

Proven experience in billing, invoicing, or operations-based financial processes
Prior supervisory or lead experience preferred
Strong understanding of AR processes and billing controls
Excellent organizational, analytical, and problem-solving skills
Ability to work cross-functionally and communicate effectively with internal teams and customers
Experience with EDI billing systems and operational platforms preferred

Company Description

About Our Company

We are more than just an international logistics provider—we are a proudly independent, innovative leader in supply chain solutions and global trade compliance.

With a commitment to excellence, we offer exceptional opportunities for career advancement and personal development in both trade compliance and business development. Our mission is clear: to deliver the highest standard of customer service, competitive pricing, and value-added services that truly set us apart in the industry.

What distinguishes us is not only what we do, but how we do it—with integrity, efficiency, and a forward-thinking approach that drives success for our clients and our team.

American Shipping Co

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