Description:

American Scale Company, a division of Kanawha Scales & Systems, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people.

American Scale a is a leader in industrial weighing, measurement, and automation solutions, supporting customers across manufacturing, mining, utilities, logistics, aerospace, defense, and energy. For decades, we’ve built our reputation on technical expertise, reliable service, and a simple philosophy: take care of our customers and take care of our people.

At ASC, our people are what set us apart. We offer competitive pay, strong benefits, and ongoing training to support long-term growth. As we continue to expand, we provide real opportunities for employees to develop their skills, advance their careers, and make an impact.

We are seeking a Service Coordinator for our Charlotte, NC team to plan scale related operations (service contracts, service calls, projects, and rentals), organizes resources, and coordinates with stakeholders (the customer, technicians, office staff, and suppliers) to efficiently and effectively handle all day-to-day and week-to-week flow of events. This is key to ensure we always continue to provide the customer the best possible service. A successful service coordinator will enable the organization to anticipate workflow requirements, apply resources, and accomplish our short & long term objectives. We will strive to accomplish our work on the first attempt with zero return trips for the same issue.

Requirements:

Duties and Responsibilities

Plan daily operations for each service technician and disseminate the following day’s plan at the earliest possible time there is sufficient information or no later than 6pm.
Communicate with all stakeholders and respond in a prompt manner. Stakeholders include customers (existing and new), suppliers, and our team.
Respond to service calls and deploy technicians in the most cost effective and efficient manner while assessing the full picture.
Maintain status of monthly service contracts; continually update shared map and stress the importance to technicians for full situation awareness across the operation.
Report parts needed for stock and to complete service calls, anticipate inventory requirements, and follow the parts through to completion, including re-stock.
Process all parts incoming and outgoing appropriately in ERP.
Send daily reports to headquarters including:
Service contracts completed
Service calls completed
Other miscellaneous operational metrics
Develop and maintain standard inventory load plans for each vehicle and technician. Publish this information widely; assess each technician’s unique need and explain rationale.
Perform weekly spot checks on vehicles to ensure compliance with load plans and prepare for first time go operations.
Spot check vehicles to ensure they are clean and in line with their report.
Anticipate steady state ops (service calls + service contracts) but continually push for additional business from existing customers, as well as new business.
Perform activities with a proper balance of urgency and diligence.
Manage customer scale certifications in database.
Respond to customer request for scale certifications.
Maintain branch quality records, test weight certifications and calibration schedules.
Prepare service orders and process customer invoices daily.
Additional relevant duties may be assigned.

Qualifications

High school degree
Mechanically inclined is a plus. Knowledge of Microsoft Office products and responsive communication is paramount.
Forklift certification or experience is a plus.
Strong knowledge of the industrial weighing industry including exposure to high precision balances and lab scales through to large capacity rail scales although expertise in all areas is not required.
Leads by example
Natural ability to converse with customers
Team player
Proficiencies in Handbook 44, MSHA 46 a plus

Experience

3 years of experience in industrial services or closely related business preferred.

Working Conditions

The nature of the industrial weighing business is 24/7/365 and the Service Coordinator must commit to lead their group of technicians. Special working conditions include evening and weekend work, working outdoors, working in and around industrial facilities across a wide swath of industries, working with challenging stakeholders, and so forth. Tasks outside of normal office hours may be performed remotely.

Physical Requirements

The job may be physically demanding, and the service coordinator must be able to stand for extended periods of time, lift heavy objects on a regular basis, do repetitive tasks with few breaks. The service coordinator must be able to access and clean scales as well as move 500 lbs by cart.

What We Offer

We provide a competitive compensation and benefits package, including:

Health Insurance: Highmark
Critical Illness, Accidental, and Hospital Indemnity Plans
Dental and Vision Plans
Company-paid STD & LTD Disability Insurance
Educational and Tuition Reimbursement
Maternity (12 weeks) and Paternity Leave
Employee Assistance Program
Basic & Voluntary Life AD&D
401(k) Retirement Plan: 4% employer match
Paid Time Off (PTO)
Company-provided PPE
Employee discounts on products and services
Networking and professional development opportunities

Additional Information

This job description is not intended to cover all duties, responsibilities, or activities required of the employee. Responsibilities may change at any time with or without notice.

Proof of authorization to work lawfully in the United States is required.

Kanawha Scales & Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

American Scale Company

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