Description:About Us

We are a rapidly expanding restoration company with a dedicated packout and contents division specializing in the inventory, cleaning, storage, and handling of customer belongings following water, fire, mold, or other property losses. Our team works with precision, empathy, and professionalism to help families and businesses recover their valued items. As we continue to grow nationwide, we are seeking strong leadership to ensure that our packout operations run efficiently, safely, and at the highest quality standards.

Position Summary

The Packout Manager oversees all packout, contents handling, inventory, and cleaning operations. This role includes leading technicians, managing workflow, coordinating logistics, ensuring documentation accuracy, maintaining customer satisfaction, and overseeing warehouse and storage processes. The ideal candidate combines strong leadership with exceptional organization, attention to detail, and the ability to operate effectively in a fast-paced environment.

Key Responsibilities

Oversee all packout operations including on-site item removal, wrapping, inventorying, and transport.
Lead, train, and supervise packout technicians to ensure quality performance and professional service.
Manage warehouse organization, vault storage systems, content cleaning processes, and inventory accuracy.
Ensure all items are documented with photographs, descriptions, and proper labeling in company software.
Coordinate schedules, logistics, and job assignments for packout crews.
Communicate with customers, project managers, and insurance representatives throughout the packout process.
Ensure compliance with company policies, safety requirements, and industry standards.
Resolve customer concerns and ensure high satisfaction during and after packout operations.
Oversee equipment, cleaning supplies, and materials inventory to support operational efficiency.
Verify completion of content cleaning, deodorizing, and restoration tasks as required.
Review technician notes and documentation to ensure accuracy and job completeness.
Assist with budgeting, operational improvements, and performance tracking.

Qualifications

2–4 years of packout, contents restoration, warehouse management, or related experience.
1+ year of leadership or supervisory experience preferred.
Strong organizational skills and the ability to manage multiple projects simultaneously.
Knowledge of packout processes, restoration workflows, and content handling best practices preferred.
Strong customer service and communication skills, both verbal and written.
Comfort using tablets, phones, and inventory software platforms.
Valid driver’s license with an acceptable driving record.
Ability to lead teams while maintaining professionalism and accountability.

Physical Requirements

Ability to lift, carry, push, and pull items of varying weights, often 70+ lbs.
Ability to stand, walk, bend, kneel, and perform repetitive motions for extended periods.
Ability to work in hot, cold, wet, or smoky conditions depending on job site environment.
Manual dexterity for wrapping, boxing, lifting, and handling delicate items.
Ability to maintain focus and accuracy when documenting and labeling items.

Benefits

Medical, Dental, and Vision Insurance
Paid Time Off & Paid Holidays
Opportunities for overtime
Leadership development and certification opportunities
Career growth within a rapidly expanding organization

Equal Employment Opportunity (EEO)

We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, gender identity, sexual orientation, or any protected characteristic under federal, state, or local law.

Americans with Disabilities Act (ADA)

This position involves physical labor, lifting, movement, and working in varied environments. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Requirements:

American Packout

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