Job Summary

Safely transports guests to and from Glacier Point departing from Skagway or Haines. Gives a boat safety speech and ensures guest compliance. Assures the safety of the guests by conducting a pre-trip inspection daily, always driving at a safe rate of speed, assisting guests into and out of the boat, reviewing safety guidelines with the guests, and ensuring children always stay with their parents. Responsible for maintaining the cleanliness of the boat and fueling as needed. Responsible for the maintenance and cleanliness of the boat. Plays a key role in ensuring the guests are completely satisfied with their boat excursion experience. This position participates in the USCG drug screening.

SOP's

All employees expected to adhere to the company's standard operating procedures to ensure consistency, safety, and quality in our operations. Your cooperation in following these guidelines is essential for maintaining our high standards and achieving our organizational goals.

Key Responsibilities

Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to the needs and/or wants of the guests, answering all questions guests may have throughout the excursion, and notifying management of unhappy guests and/or obtaining guests information for management to contact them.
Employees expected to adhere to the company’s standard operating procedures to ensure consistency, safety, and quality in our operations. Your cooperation in following these guidelines is essential for maintaining our high standards and achieving our organizational goals.
Communicates accurate information to the appropriate staff when required and as needed (radioing in the guest count to dog camp, radioing to the office when appropriate, communicating with the dock representatives, etc.)
Adhering to all company policies and procedures

While your primary duties will be outlined above, you may also be required to perform other tasks and responsibilities as needed to support the company’s goals and objectives.

Qualifications

Valid Driver License
Valid USCG License - 50 ton or higher
Valid CPR/First Aid Certificate
Must be 21 years of age
Able to lift up to 50lbs

Skills

Guest Service: Must possess excellent communication skills and provide superior guest service
Time Management: Ensuring timely arrivals and departures
Vessel Maintenance: Performing regular inspections and maintenance
Safety: Practicing safe techniques to prevent accidents while on the water
Emergency Response: Handling emergencies calmly and efficiently
Knowledge of Local Attractions: Familiarity with local landmarks and points of interest

Working Conditions

Frequent work is performed outside, and, in the vessel, position will frequently be subject to possible adverse weather conditions and variations in temperature
Position involves frequent sitting, standing, and walking

The statements in this document are intended to describe the general nature and level of work being performed by employees. They are not to be understood as an exhaustive list of responsibilities, duties, and skills required in this position. Furthermore, they do not establish a contract for employment, and they are subject to change, with or without notice, at the discretion of the employer.

Job Requirements

Job Qualifications

Valid Driver License
Valid USCG License - 50 ton or higher
Valid CPR/First Aid Certificate
Must be 21 years of age
Able to lift up to 50lbs
Legally eligible to work in the US

Alaska X provides equal employment opportunities (EEO) to all employees and applicants for employment without regards to race, national origin, age, color, religion, gender, sexual orientation, disability, marital status, pregnancy, veteran status or any other protected characteristic in accordance with federal, state and local laws.

This policy applies to all terms and conditions of employment. The company will make reasonable accommodations, including modification of company policies and procedures in appropriate cases for qualified individuals with disabilities if it can do so without undue hardship.

Alaska X

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