The AdventHealth Central Florida Medical group consists of approximately 460 practice sites and 1,500 providers.

GENERAL SUMMARY:

The Chief Operating Officer (COO) of AdventHealth Medical Group (AHMG) reports directly to the President / CEO of AHMG and is responsible for the clinical and operating performance of AHMG across the quad-county in the Central Florida Division. The COO has direct oversight of all ambulatory outpatient practices and provides operational support of hospital based services. Responsibilities include implementing new business strategies in preparation for greater value based reimbursement, including acquisition and deployment of new practices. In addition, ensures all practices are operationalized in a manner that achieves expected results. This includes input into site selection, facility planning and oversight of financial, clinical, operational and marketing plans. The COO is also responsible for the development, communication and deployment of best practice care models to support fee for service and value-based care. Responsible for leading a culture that allows AHMG to be Wholistic, Exceptional, Connected, Affordable and Viable, to support extending the Healing Ministry of Christ. Responsible for compliance with the organizational compliance plan and the rules and regulations of all applicable local, state, and federal agencies, and regulatory and accrediting bodies. Provides director executive oversight of the AHMG Vice Presidents.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

Scope of Responsibility:

Provides operational leadership to the medical group to improve performance and sustainability.
Promotes collaborative and interdisciplinary processes that focus on safety, best practice outcomes for patients and staff across the medical group.
Ensures same store growth strategies are properly deployed.
Implements contractual and process strategies to “link” specialist physicians with hospital service lines and institutes.
Leads a culture of professionalism, accountability, physician leadership and effective management.
In conjunction with the President / CEO, collaborates effectively with senior department and physician leadership to identify opportunities, explore options to expand services and to continually improve the business performance of service lines and various entities. Works to build consensus in support of strategies and plans and executes decisions in a timely manner.
Develops, implements and coordinates system-wide processes for the development of business plans for new or expanded clinical product lines. Monitors results and identifies opportunities for continued expansion.
Implements strategic plans to position the organization to be successful in value based care and supportive of AdventHealth.
Provides oversight to market research projects, to identify under-served markets and to recommend viable new opportunities and programs.
Sustains a culture that results in highly satisfied and engaged patients, physicians and employees. Committed to sustaining a safe environment for patients, physicians and employees.
Collaborates with senior leaders to develop appropriate care models and ensures their successful deployment.
Oversees the negotiation and execution of appropriate clinical affiliation and service level agreements that clearly stipulate the goals, outcomes, success metrics, roles, and responsibilities of the parties involved.
Facilitates the successful project management of all AHMG projects, including significant network development, and operations improvement projects and provides the infrastructure support to enable appropriate communication and coordination between operational and support services departments.
Provides vehicles for prioritizing and communicating status updates on network development projects.
Provides operational oversight for all assigned practices to ensure they meet financial, patient experience, quality and physician engagement targets.
Oversees development of action plans for each practice that are needed to improve performance levels.
Negotiates physician compensation / contracts as needed according to organizational expectations.
Serves on the AHMG governance groups. Participates in and leads various committees.

KNOWLEDGE AND SKILLS REQUIRED:

Professional knowledge: Extensive knowledge regarding operational, and physician practice management, business planning, and project management.
Leadership: Ability to identify issues and opportunities and initiates plans to address. Demonstrates forthrightness and integrity. Ability to work across a diverse array of providers in the interest of promoting high quality, cost effective patient care. Ability to develop a common vision for diverse constituents, to communicate effectively, to sell ideas, and take ownership and responsibility for activities.
Discretion and Confidentiality: Ability to handle sensitive and confidential matters discreetly and to ensure confidentiality guidelines are maintained by others that the individual is working with.
Critical Thinking/Decision Making/Negotiating: Ability to appropriately evaluate all aspects of a situation and to independently make appropriate and timely decisions as well as negotiate effectively with outside entities as well as within AHMG.
Knowledge of clinical practices and processes, legal and regulatory requirements and mandates, and the ability to gather and evaluate data and outcome results to use in planning medical group operations, budgets and process improvement.
Exceptional people management, leadership skills, and the capacity to relate to people in a manner that wins confidence and establishes support.
Strategic thinking. Ability to assess, view and communicate the future of the organization, looking beyond the present situation to conceptualize key trends and identify changing market demands.
Strong business acumen, intelligence and capacity; able to think strategically and implement tactically.
Approaches his/her work as an interconnected system.Ability to understand major objectives and break them down into meaningful action steps.
Proficient computer skills, particularly with Microsoft Office suite.

KNOWLEDGE AND SKILLS PREFERRED:

Physician Experience – Prior experience coaching, mentoring and advising physicians.

EDUCATION AND EXPERIENCE REQUIRED:

Master’s degree in Business Administration or Health Services Administration or equivalent experience.
Minimum of seven (7) years in progressively responsible administrative work or directorship within a medical group
Minimum of ten (10) years’ functional experience in healthcare or business administration.
Minimum of five (5) years’ physician network practice management experience or clinical integrated network experience

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED:

None required

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Chief Operating Officer - AdventHealth Medical Group