Assistant Director – Logistics Operations (Last Mile)

Location: Dallas, Texas

Role Overview

We are seeking an accomplished Assistant Director – Logistics Operations (Last Mile) to lead and optimize end-to-end last mile delivery operations within a dynamic eCommerce environment. This role will be responsible for driving operational excellence, enhancing delivery performance, managing logistics partnerships, leading transformation initiatives, and ensuring scalable, customer-focused distribution solutions.

The ideal candidate will have extensive experience in large-scale logistics operations, strong project management expertise, and a proven track record of improving efficiency, controlling costs, and delivering exceptional service levels across complex delivery networks.

Key Responsibilities

Last Mile Operations Management

Lead and manage day-to-day last mile logistics operations across multiple regions, delivery hubs, and partner networks.
Design and implement scalable delivery strategies that improve service quality, speed, operational efficiency, and customer satisfaction.
Manage and strengthen relationships with third-party logistics providers (3PLs), transportation vendors, and delivery partners, ensuring adherence to service-level agreements (SLAs).
Monitor and improve key operational metrics, including OTIF (On-Time In-Full), delivery success rates, turnaround times, productivity, and cost per shipment.
Drive continuous improvement initiatives focused on network optimization, route efficiency, delivery performance, and customer experience.
Partner closely with fulfillment, transportation, customer service, and technology teams to ensure seamless execution of logistics operations.

Program & Project Leadership

Lead strategic logistics transformation initiatives, operational improvement programs, and large-scale projects from planning through execution.
Manage cross-functional programs involving automation, process redesign, systems implementation, network expansion, and operational scaling.
Apply structured project management methodologies to ensure timely delivery, budget compliance, and measurable business outcomes.
Support strategic initiatives related to capacity planning, peak-season readiness, and logistics network growth.

Risk, Cost & Stakeholder Management

Identify operational risks and develop proactive mitigation plans to maintain business continuity and service reliability.
Drive cost optimization initiatives across transportation, labor, vendor management, and operational processes.
Develop operational dashboards, forecasts, performance reports, and executive presentations for leadership review.
Serve as a key liaison between internal stakeholders, logistics partners, and senior leadership to ensure alignment and execution of operational priorities.
Lead communication and stakeholder management during escalations, organizational changes, and major project rollouts.

Team Leadership & Development

Lead, mentor, and develop high-performing logistics and operations teams.
Foster a culture of accountability, operational excellence, continuous improvement, and customer-focused execution.
Support talent development, succession planning, coaching, and performance management initiatives.

Qualifications & Experience

Required

Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Engineering, or a related discipline.
12–15+ years of progressive experience in logistics, transportation, supply chain, or eCommerce operations.
Strong expertise in last mile delivery operations and logistics partner management.
Proven experience managing large-scale logistics networks and operational teams.
Demonstrated success leading operational transformation, process improvement, and complex project initiatives.
Strong understanding of transportation management, route optimization, logistics analytics, and operational KPIs.
Experience managing third-party logistics providers and vendor performance.

Preferred

PMP Certification or equivalent project management qualification.
Experience working within large-scale logistics, transportation, courier, or eCommerce organizations.

Key Skills & Expertise

Last Mile Logistics Operations
Logistics Network Optimization
Project & Program Management
Risk & Business Continuity Management
Cost Optimization & Financial Management
Vendor & Partner Management
Stakeholder & Communication Management
Operational Excellence & Continuous Improvement
Process Improvement & Automation
Data Analysis & Performance Management

Preferred Industry Background

Candidates with experience in leading logistics, transportation, courier, and eCommerce organizations such as DHL, FedEx, UPS, Amazon, Maersk, or similar large-scale logistics environments will be highly preferred.

Adept Global

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