Title: Fleet Operations Manager, Service & Repair

Salary: $130,000 - $165,000 (Salaried, Exempt)

Location: Grand Prairie, TX (Central Dallas-Fort Worth Metroplex)

Schedule: Monday – Friday, 8:30 am – 6 pm CT

Company Overview

A well-established, high-volume commercial vehicle dealership in the Dallas–Fort Worth area is seeking a hands-on Fleet Operations & Service Manager. The organization operates across a multi-acre facility and supports a diverse inventory of medium-duty trucks, vans, and specialty vehicles. With integrated service, fabrication, and accessory operations, the company delivers customized solutions and maintains a strong reputation for operational execution and customer service.

Position Overview

This role is responsible for overseeing daily operations across multiple service shops, reconditioning workflows, and yard activity within a fast-paced, high-volume environment. The Fleet Operations & Service Manager will manage the full lifecycle of vehicle intake through inspection, repair, reconditioning, and delivery, while leading supervisors and a large team of technicians and operational staff.mThis is not a traditional optimization-focused leadership role. The organization has established systems, processes, and infrastructure in place. Success in this position is defined by the ability to learn the operation end-to-end, reinforce standards, support personnel, and maintain consistent execution across the facility. The ideal candidate will bring strong operational awareness, attention to detail, and the ability to manage multiple moving parts in real time.

Responsibilities

Oversee end-to-end fleet operations including vehicle intake, inspection, diagnostics, repair, reconditioning, and readiness for sale across multiple shop locations
Manage and develop 3 direct-report supervisors and approximately 50 indirect team members including technicians, mechanics, fabricators, coordinators, and support staff
Maintain constant visibility across operations by actively working between the shop floor, yard, and office to monitor activity, enforce SOPs, and identify execution gaps
Ensure consistent workflow and throughput of vehicles by managing scheduling, prioritization, and coordination between service, parts, and customer-facing teams
Partner closely with technicians, inspectors, and supervisors to diagnose issues, understand root causes, and support resolution through hands-on involvement and active listening
Reinforce existing processes, policies, and operational standards while holding teams accountable to quality, timelines, and execution expectations
Support scheduling and planning functions including customer timelines, parts availability, labor allocation, and service delivery commitments
Maintain awareness of inventory levels across parts, accessories, and shop materials to ensure alignment with active jobs and upcoming demand
Act as a central communication point across departments including service, fabrication, customer service, logistics, and inventory teams
Participate directly in operational problem-solving, including reviewing diagnostics, collaborating with technicians, and ensuring proper follow-through

Team & Operational Scope

Direct Reports: 3 Supervisors
Indirect Team: ~50 employees across service, fabrication, logistics, and customer support functions
Operational Coverage: Multiple shop locations and yard operations within the DFW market
Work Environment: Majority of time spent on the shop floor, in the yard, warehouse, and across all operational areas

Qualifications & Experience

7+ years of experience in fleet operations, service management, dealership operations, or similar hands-on environment
Experience managing high-volume shop operations, vehicle reconditioning, or service workflows from intake through completion
Proven ability to lead supervisors and large, cross-functional teams in a fast-paced, operationally intensive environment
Strong mechanical and operational aptitude with the ability to understand vehicle systems, diagnostics, and repair workflows
Demonstrated ability to manage scheduling, prioritization, and workflow across multiple concurrent jobs
High level of attention to detail, organization, and ability to manage multiple moving parts simultaneously
Comfortable working in a hands-on environment with consistent presence in the shop, yard, and alongside technicians
Strong communication skills with the ability to listen, ask questions, and translate feedback into action

Work Environment & Expectations

Fully onsite role based in Grand Prairie, TX
Hands-on environment requiring daily presence across shop floor, yard, and operations
Work attire aligned with operational setting (polo, work boots, shop-appropriate attire)
High-visibility role with direct impact on daily operational performance

What Success Looks Like

Quickly learns and understands the full operation from front gate to back fence
Builds credibility with technicians, supervisors, and staff through engagement and support
Maintains steady, organized workflow across all service and reconditioning activities
Reinforces existing systems while improving execution through awareness and leadership
Serves as a reliable, present leader who keeps operations moving efficiently day-to-day

Benefits

Competitive compensation and performance incentives
Medical, dental, and vision insurance
Retirement savings plan with employer contribution
Paid time off and holidays
Professional development and growth opportunities

Addison Group

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