Chief Technology Officer (CTO)

Location: Jupiter, FL (Hybrid preferred)

Company: Access Lab

Reports to: CEO / Executive Leadership Team

Company Size: 200+ employees

Industry: Clinical Diagnostics / Laboratory Medicine / At-Home Testing

Role Overview

Access Labs is seeking a hands-on, strategic Chief Technology Officer to lead all technology functions across our rapidly growing diagnostic laboratory business. The CTO will own the end-to-end technology vision, execution, and scalability of the organization - supporting high-volume clinical operations, nationwide account servicing, and the transformation intoa modern digital experience.

This role requires deep experience operating in regulated healthcare environments, modernizing legacy systems, and building scalable, secure, and compliant technology infrastructure that supports growth, automation, and operational excellence.

The CTO will be responsible for technology strategy, systems architecture, data integrity, cybersecurity, integrations, and internal development teams, while partnering closely with Operations, Compliance, Sales, and Client Success.

Core Responsibilities

Technology Strategy & Leadership

Define and execute a 3–5 year technology roadmap aligned with Access Lab’s growth, operational scale, and at-home testing expansion.
Serve as a key executive partner to the CEO and leadership team on technology investment, risk, and innovation.
Translate business goals into scalable, secure, compliant technical solutions.
Build credibility across clinical, operational, and commercial teams.

LIS & Clinical Systems Ownership

Own and optimize the Comtron LIS ecosystem, including:
Workflow configuration
Interfaces and integrations
Data quality and uptime
Performance at scale
Lead integration between Comtron LIS and:
In-house operations systems
Client portals
At-home testing workflows
Billing, reporting, and logistics systems
Evaluate when to extend, refactor, or replace components to reduce technical debt.

In-House Systems & Engineering

Lead and mature internal engineering teams responsible for:
Custom operational platforms
Order management
Client-facing tools
Reporting & analytics
Establish best practices for:
Software architecture
Documentation
QA/testing
CI/CD and deployment
Ensure systems are resilient, observable, and scalable.

At-Home Testing Platform Development

Architect and oversee technology supporting:
Kit ordering & fulfillment
Patient onboarding & identity verification
Sample tracking & chain of custody
Results delivery (patient & provider)
Integration with third-party logistics and telehealth partners
Ensure a consumer-grade user experience while maintaining clinical and regulatory rigor.

Security, Compliance & Risk Management

Own enterprise technology compliance including:
HIPAA
CLIA
SOC readiness / cybersecurity frameworks
Implement strong data governance, access controls, encryption, and auditability.
Lead incident response planning and disaster recovery strategy.
Partner with Compliance and Legal to proactively mitigate technology risk.

Data, Reporting & Analytics

Establish a unified data strategy across:
LIS data
Operations
Finance
Client & account analytics
Enable real-time visibility into:
Turnaround times
Capacity utilization
Error rates
Client performance
Support advanced analytics, automation, and AI initiatives where appropriate.

Vendor & Partner Management

Manage technology vendors, consultants, and integration partners.
Negotiate contracts and SLAs with an emphasis on uptime, security, and scalability.
Evaluate build vs. buy decisions for emerging needs.

Team Building & Culture

Recruit, mentor, and retain top technology talent.
Build a culture of ownership, accountability, and continuous improvement.
Establish clear KPIs and performance metrics for the technology organization.

Ideal Candidate Profile

Required Experience

10+ years in technology leadership roles, including senior or executive-level ownership.
Significant experience in healthcare, diagnostics, laboratory medicine, or regulated clinical environments.
Proven success scaling technology for high-volume, mission-critical operations.
Hands-on experience with:
LIS platforms
Systems integrations (HL7, APIs, ETL pipelines)
Custom-built operational systems
Experience supporting nationwide client bases and multi-state operations.

Strongly Preferred

Experience launching or scaling at-home / direct-to-consumer programs.
Familiarity with logistics, sample tracking, and fulfillment systems.
Experience modernizing legacy systems without disrupting operations.
Background working in fast-growing, mid-sized organizations (100–500 employees).

Technical Competencies

Systems architecture & distributed systems
Cloud infrastructure (AWS, Azure, or equivalent)
Security architecture & compliance frameworks
Data engineering & analytics
DevOps and automation

Leadership Traits

Pragmatic and execution-focused
Comfortable operating in ambiguity
Strong communicator across technical and non-technical teams
Calm under pressure in high-stakes clinical environments
Builder mentality—not just an overseer

Success Metrics (First 12–18 Months)

Stabilized and optimized LIS and internal systems with improved uptime and performance
Reduced operational friction through automation and better integrations
Successful launch or expansion of at-home testing technology platform
Improved data visibility and executive reporting
Strong cybersecurity posture with documented compliance readiness
High-performing, aligned technology team

Why This Role Matters at Access Lab

This is not a maintenance CTO role.

This is a build, scale, and transform role at a pivotal growth moment for Access Labs.

You will shape how thousands of providers and patients interact with our technology—and how Access Lab scales safely, securely, and efficiently across the U.S.

Access Medical Laboratories

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