We are partnering with a growing, technology-enabled services organization seeking a senior operations executive to lead and scale its end-to-end service delivery model.

This individual will oversee a complex, multi-functional operation spanning installation, technical services, network engineering, customer support, and fulfillment. The role requires a highly process-driven leader who can bring structure, drive efficiency, and build scalable systems while partnering closely with executive leadership.

Responsibilities

Provide executive oversight across all operational functions, including:
Field installation / deployment services (currently supported by third-party teams with opportunity to evaluate in-house build)
Technical services and support
Network engineering and service delivery (including design and deployment environments)
Customer service operations (including offshore teams)
Warehouse and fulfillment operations
Lead end-to-end service delivery lifecycle from post-sale through installation, deployment, and ongoing support
Build, optimize, and scale a network of third-party service providers and installers, while evaluating long-term insourcing strategies
Drive process design, standardization, and continuous improvement across all operational areas
Establish, track, and enforce KPIs, SLAs, and performance metrics tied to operational efficiency, revenue, and customer outcomes
Oversee project management function, ensuring successful execution across multiple concurrent deployments and timelines
Partner cross-functionally with:
Sales (handoff from contract to execution)
Legal (contract alignment and risk considerations)
Finance/Accounting (budgeting, cost controls, and performance tracking)
Lead and scale distributed teams, including onshore and offshore functions
Provide leadership across a high-volume, multi-project environment, managing prioritization, resource allocation, and execution
Improve operational visibility and reporting, including development of dashboards and executive-level insights
Ensure operational infrastructure can support continued growth and increased deployment volume

Required Skills / Qualifications:

12-15+ years of experience in operations, service delivery, or field operations environments
5+ years of experience in a senior leadership or executive-level operations role
8+ years of experience leading multi-functional teams across operations, technical services, or deployment environments
8+ years of experience building and improving operational processes, workflows, and systems
5+ years of experience managing KPIs, SLAs, and performance metrics in a high-volume environment
5+ years of experience overseeing project management teams and multiple concurrent projects/deployments
5+ years of experience working cross-functionally with sales, legal, and finance teams
5+ years of experience in service delivery, deployment, installation, or integrator-type environments
3+ years of experience managing third-party vendors, contractors, or service provider networks
3+ years of experience working within or supporting networking, infrastructure, or technical deployment environments
5+ years of experience operating in a role requiring both strategic leadership and hands-on execution

Preferred Skills / Qualifications:

3+ years of experience in a high-growth or scaling organization
3+ years of experience building or transforming field service or installation organizations (including insourcing vs. outsourcing models)
3+ years of experience managing global or offshore teams
3+ years of experience supporting network deployment, WiFi, or infrastructure-related environments
3+ years of experience in a technology-enabled services or integrator business model
3+ years of experience improving or rebuilding operational processes within an existing organization

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

Acara Solutions, An Aleron Company

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