Muskegon, MI (On-site)

Full Job Description

Are you passionate about helping people and solving problems? Do you enjoy working with others and supporting a variety of businesses?

Shoreline is seeking a talented IT Support Technician to provide technical support across Michigan, Indiana, and Illinois. This role offers a dynamic work environment with daily variety, hands-on challenges, and opportunities to learn and work with a wide range of technologies.

You?ll gain experience across:

IT infrastructure
Telecommunications
Sensors and security systems (doors, cameras)
Audio and video systems
And more

Job Overview

Provide Level 1?4 IT support both remotely and onsite to a diverse client base. You will play a key role in the strategy, management, and maintenance of client technology infrastructure.

Key Responsibilities

Deliver remote and onsite IT support
Manage and maintain client infrastructure
Troubleshoot hardware, software, and network issues
Assist with system migrations and deployments
Ensure optimal system performance and customer satisfaction

Requirements

Technical Skills

Server and network management experience
Workstation and server migrations
Windows OS support (Windows 7?11 required)
Windows Server (2016?2025 preferred)

Networking Knowledge

Firewalls (DNAT, port forwarding, WAN/LAN, VLANs)
Switches (VLANs, OSI model understanding)
Access points (including point-to-point systems)
Cisco or Ubiquiti/UniFi experience (certifications a plus)

Soft Skills

Excellent communication skills
Friendly and personable demeanor
Strong organizational skills
High attention to detail and memory retention
Customer-focused and calm under pressure
Strong work ethic and commitment to quality

Additional Requirements

Ability to use power tools
Willingness to travel as needed

Preferred Experience

Experience In Any Of The Following Is a Plus

Managed Service Provider (MSP) environment
Point of Sale (POS) systems
- Retail (grocery, convenience stores, petroleum)
- Restaurants
Medical or dental software
Manufacturing or industrial systems
CRM, ERP, or MRP systems
Microsoft SQL Server
VMware or Hyper-V
Wireshark and Linux command line

Compensation

Salary: $40,000 ? $60,000 per year

(Based On Experience, Skills, And Certifications) Benefits

Paid time off
Flexible hours
Tools and technology provided
Company vehicle and gas
Meals and lodging covered for out-of-area work

Job Type

Full-time

Requirements

Experience Requirements

MSP experience: 1 year (Preferred)
General technology experience: 1 year (Preferred)

Location Requirements

Must be able to commute to Muskegon, MI (49444)
Must be willing to relocate before starting if not local

Additional Preferences

Preference Will Be Given To Candidates With

Clean background (no prior convictions or felonies)
Military service (especially with active security clearance)
Clean driving record
3+ professional references

Salary Description $40-60k/yr

Abstrakt Marketing Group

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