Who We Are

At A2Z Sync, we're revolutionizing the automotive industry by transforming the car-buying journey into a seamless, transparent, and customer-first experience. Our innovative platform empowers dealerships with cutting-edge tools to thrive in a rapidly evolving market. Through strategic initiatives, including our groundbreaking partnership with Amazon, we're redefining how the industry operates. This is a full-time, on-site role based at our Denver, CO office. If you're ready to make an impact and shape the future of automotive technology, we'd love to hear from you!

The Role

We're growing and looking for an IT Generalist to join our team! This is an on-site role based in our Denver office, and you'll be a key part of keeping our technology infrastructure running smoothly. You'll support our employees day-to-day, manage hardware and IT assets, assist with onboarding & offboarding, and help maintain the systems and tools that keep A2Z Sync operating at its best. If you're someone who loves solving problems, enjoys working hands-on with technology, and is excited about leveraging AI tools to work smarter then this is the role for you.

What You'll Do

Identity & Access Management

Support the administration of Okta Single Sign-On (SSO) and assist with user provisioning and de-provisioning across applications
Help maintain Role-Based Access Control (RBAC) policies to ensure employees have the right level of access
Assist with the configuration and upkeep of Google Workspace and Microsoft Office 365

Endpoint & Device Management

Support endpoint protection efforts using Mobile Device Management (MDM) tools such as Entra or Mosyle
Assist in monitoring Endpoint Detection and Response (EDR) tools (e.g., SentinelOne) and flagging potential issues
Troubleshoot Mac and PC issues by analyzing system logs, event data, and diagnostic information

IT Asset Management

Maintain an accurate inventory of all IT assets — laptops, monitors, peripherals, and accessories
Receive, configure, tag, and deploy hardware for new hires and equipment refresh cycles
Coordinate repairs, warranty claims, and hardware returns with vendors
Manage secure device offboarding, including data wipe and hardware return processes

Office & AV Support

Serve as the on-site point of contact for day-to-day office IT needs — printers, networking, cabling, and workspace setup
Set up and maintain conference room AV equipment, including displays and video conferencing systems

New Hire Onboarding & Employee Offboarding

Prepare and configure workstations (Mac/PC) ahead of a new hire's start date
Conduct in-person IT orientation, covering account setup, security basics, and equipment walkthroughs
Ensure all access, software, and hardware is ready on Day 1
Manage the full offboarding process for departing employees — including confirming all system and application access has been revoked, wiping devices, and coordinating equipment return via shipping labels and logistics

AI-Augmented IT Operations

Use AI tools — including Claude (Anthropic), ChatGPT, and Microsoft Copilot — to draft IT documentation, runbooks, and knowledge base articles
Leverage AI to research error codes, troubleshoot issues faster, and surface recommended fixes
Assist with scripting and automation tasks using AI-generated code, with proper review and testing before deployment
Stay current on emerging AI capabilities and look for opportunities to integrate them into everyday IT workflows

General IT Support

Respond to helpdesk tickets and provide in-person and remote technical support to employees
Monitor and report on IT service desk metrics such as ticket resolution rates and response times
Collaborate with Security Operations and other IT team members to ensure seamless system integration

Requirements

What You Bring

2+ years of experience in an IT support or systems administration role
Working knowledge of SSO solutions, particularly Okta, and familiarity with Google Workspace
Familiarity with AWS or similar cloud platforms
Familiarity with EDR and MDM solutions (e.g., SentinelOne, Mosyle, Entra)
Familiarity with Microsoft Entra concepts, including Azure Active Directory and Conditional Access
Experience with IT asset management — procurement, inventory tracking, and hardware lifecycle
Comfort using AI tools such as Claude, ChatGPT, and Microsoft Copilot in day-to-day workflows
Strong troubleshooting skills with a hands-on, proactive approach
Excellent communication skills and a team-first attitude
Ability to thrive in a fast-paced, on-site environment

Benefits

Why A2Z Sync?

We pride ourselves on cultivating a fun, casual, and collaborative workplace culture where your hard work is recognized, your contributions drive real results, and your impact is felt every day. At A2Z Sync, we're deeply committed to our employees' well-being, starting with comprehensive benefits designed to help you care for yourself and your family.

Here's what we offer:

Employer-Paid Health, Dental, and Vision Insurance — Comprehensive coverage for you and your family starting on day one
401(k) Retirement Plan with Company Match — Build your future with our competitive matching program
Unlimited PTO + 10 Paid Holidays — Recharge and take the time you need
Short-Term and Long-Term Disability Coverage — Fully employer-paid to protect your income during unexpected events
Life and AD&D Insurance — Employer-paid coverage for your peace of mind
Free Mental Health Support — Confidential therapy sessions through BetterHelp for you and your family
Pet Insurance Options — Affordable plans to keep your furry family members healthy and happy
Identity Theft Protection — Voluntary ID protection services to safeguard your personal information
Other Cool Stuff — Great co-workers and a stocked kitchen to keep you fueled throughout the day

A2Z

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