Job Title: Head of IT | Systems Program Manager (Fractional)

Location: Remote

About The Firm

52TEN is an established private investment firm based in Scottsdale, Arizona, specializing in the acquisition and repositioning of manufactured housing communities. With a clear and ambitious growth plan, we aim to expand our portfolio of 3+ star communities from 15 to 40 over the next three years. As one of the top 100 community owners in America, 52TEN is recognized for its innovative approach and commitment to delivering The Best Experience in the industry—to our investors, residents, vendors, and our team.

About The Role

As our Head of IT | Systems Program Manager (Fractional, 15–20 hrs/week), you’ll own the technology and information foundation that supports a fully remote leadership team and on-site managers across 15 manufactured housing communities and 5 states. You’ll assess our current hardware, software, and workflows; create a prioritized roadmap; and lead high-impact transitions from planning through rollout, adoption, and stabilization (e.g., security baseline/MFA, file architecture and governance, vendor/MSP transitions, communications/VOIP, and software platform upgrades such as Google/Microsoft or project management tools). You’ll also manage the practical IT essentials, device standards, provisioning and offboarding, asset tracking, and scalable support processes so our team can operate consistently and efficiently as we grow.

Why Work With 52TEN?

At 52TEN, we lead with culture—because we believe it’s one of the most defining aspects of our success. We’re a fast-paced, goal-oriented company that runs on the Entrepreneurial Operating System (EOS), but we also know that work should complement your life, not consume it. As a fully remote team, we offer the freedom, flexibility, and autonomy to do meaningful work while making more time for what matters most to you.

While each team member brings unique skills and responsibilities, collaboration is at the heart of everything we do. We rally around shared goals, support one another, and strive to deliver the best experience—for our investors, our partners, and our team.

What Makes 52TEN Different?

The Best Experience – We don’t just focus on delivering exceptional experiences for our residents, investors, and vendors—we believe it starts within our team. At 52TEN, we strive for excellence in every interaction, celebrating wins, offering support, and ensuring everyone feels valued
True Remote Work Perks – Say goodbye to commutes and micromanagement. At 52TEN, you have the freedom to take ownership over your schedule and the ability to do your best work from anywhere
A World-Class Team – We build a team of high-performing, growth-minded individuals who genuinely care about lifting each other up. Every day is an opportunity to grow together, share knowledge, and push for excellence. Our culture of support ensures that you’re always surrounded by top-tier talent with a shared vision

Do the Following Sound Like You?

You do the right thing with access, security, and sensitive data—and earn trust
You communicate clearly and translate tech into plain English
You learn fast and make sound recommendations
You turn chaos into a prioritized roadmap and drive execution
You deliver transitions end-to-end with clean handoffs
You stay calm under pressure and decide quickly
You’re proactive, practical, and avoid overbuilding
You adapt fast as priorities shift with growth and acquisitions
You balance strategy with hands-on help when needed
You hold high standards for yourself and vendors

If this describes you, you’re absolutely in the right place! Here are the key responsibilities and qualifications of our next Head of IT..

Key Results (Accountabilities)

Roadmap & Priorities: Leadership-approved tech roadmap with clear sequencing, resourcing, and budget ranges
Major Transitions: End-to-end delivery of key rollouts with cutover, adoption, stabilization, and “done” metrics
Systems Source of Truth: Accurate inventory + integration map showing owners, costs, renewals, access, and data flows
File Governance: Organized, permissioned Drive/SharePoint ecosystem with consistent structure and standards
Property Onboarding: Repeatable playbook to standardize users/access, devices, core apps, VOIP, and training for acquisitions
IT Foundation: Standardized hardware lifecycle + security baseline, supported by a scalable ticketing/SLA support model.

Primary Responsibilities

Assessment & Strategy: Evaluate systems, hardware, workflows, and risk; recommend priorities and sequencing
Program Delivery: Lead initiatives like M365/Google direction, VOIP, PM tool upgrades, MSP transition, MFA/password manager
Vendor/MSP Management: Own vendor selection, contracts/SLAs, performance, and smooth transitions
Documentation & Architecture: Maintain system architecture, integrations/data flows, and the living inventory
Information Architecture: Build and enforce Drive/SharePoint structure, permissions, naming, and ownership
IT Operations: Run device standards, provisioning/offboarding, asset tracking, security baseline, ticketing, and SOPs.

What We’re Looking For

8–12+ years of IT experience
Prior role as Head of IT, IT Director, or similar
Proven experience architecting and implementing major IT initiatives
Comfortable being the sole IT resource
Experience replacing or transitioning away from an MSP
Strong project management and execution discipline
US-based

Role Details

Time: ~15–20 hrs/week initially; ~8–12 hrs/week ongoing
Rate: $100–150/hour
Location: Remote (US only)
Growth: Opportunity to expand role as company scales

Who We Are at 52TEN

A high-performing team with the agility of a boutique company and the capability of a large one
Forward-thinking and tech-savvy, always seeking smarter ways to work
Deeply collaborative—both at our communities and across the company
Committed to investing in our people, equipping you with the tools to thrive in your role and grow beyond it

Who We’re Not

We’re not stuck in old ways of thinking or focused only on the bottom line
We don’t forget that we’re people first—with families, ambitions, and values
We don’t shy away from challenges or growth—we welcome them
We don’t avoid accountability or repeat mistakes—we learn and evolve

We don’t operate in silos—we win as one team

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Head of IT | Systems Program Manager (Fractional)